Job Description

Description

Provides administrative and clinical support to the genetic counseling team, including appointment preparation, genetic test order coordination and results tracking, records retrieval, and communication with laboratories, payers, and care teams. Works under the direction of genetic counselors and does not provide genetic counseling or interpret test results.

SPECIFIC JOB DUTIES AND RESPONSIBILITIES:

1. Prepares for genetic counseling appointments by reviewing charts and completing preliminary documentation.
2. Places genetic test orders, confirms laboratory receipt of samples, and monitors results for timely return before results appointments.
3. Obtains results and records from internal departments, outside laboratories, and physician offices before appointments or as requested for urgent consults.
4. Provides administrative support to genetic counselors, including drafting letters of medical necessity for counselor review, sending results and notes to patients and referring providers, and tracking department metrics.
5. Serves as liaison among genetic counselors, testing laboratories, insurance payers, and internal clinical and financial teams.
6. Coordinates family testing logistics and appointments under the direction of a genetic counselor.
7. Assists with developing patient education materials and events.
8. Maintains genetic test kit inventory, including ordering kits and disposing of expired kits.
9. Performs other duties as assigned.

EDUCATION, CERTIFICATION, LICENSURE, REGISTRATION:

1. High school diploma or GED required; associate degree or higher, college coursework in a health science field, or completion of a genetic counseling assistant training program preferred.

EXPERIENCE, KNOWLEDGE, SKILLS and ABILITIES:

1. One year of experience in a healthcare setting required; experience in medical office or clinic administrative support, referral or prior authorization processing, medical records, or laboratory specimen processing preferred.
2. Excellent verbal and written communication skills.
3. Excellent computer skills. Experience with word processing, database and spreadsheet software programs.
4. Ability to plan and organize the workflow in a busy office/unit environment and be self-directed and work with minimal supervision.
5. Ability to be flexible in response to changing demands.
6. Ability to handle a high volume of work under pressure.

REASONING ABILITY:

1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
2. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

INTERPERSONAL SKILLS:

1. Must interact and communicate both verbally and in written form.
2. Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. While performing the duties of this job, the employee is regularly required to talk or hear.
2. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
3. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. This position involves potential exposure to infectious diseases. Team members are offered appropriate vaccinations and safety training.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

SAFETY SENSITIVE

This position is a Safety Sensitive Position and cannot be filled by a candidate who is a current user of medical marijuana. The essential functions, physical demands, and mental competencies of this job require the employee maintain the ability to work in a constant state of alertness in a safe manner.

Job Tags

Work at office, Flexible hours

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